Refund Policy

1. Scope

This policy applies to credits and digital services purchased through Stripe on Fatelore. Credits are used for AI-assisted divination, readings, and image-generation features delivered digitally.

2. Automatic credit returns

If a reading fails because of our system, model provider, or image-generation pipeline, the credits charged for that failed task are automatically returned to your account balance.

Life Timeline readings are pre-charged based on the selected image limit. After generation, you are charged only for successfully generated images; any extra credits are returned automatically.

3. Refund eligibility

You may request a manual refund within 14 days of payment for duplicate charges, unauthorized payments, Stripe settlement errors, unused purchased credits, or prolonged inability by us to provide the purchased service.

Credits that have already been consumed for delivered results are generally non-refundable because the service is immediately delivered digital content, except where applicable law requires otherwise.

4. How to request a refund

Email [email protected] with your account email, Stripe receipt or payment ID, requested amount, and reason.

We usually respond within 3 business days. Approved refunds are issued back to the original payment method through Stripe; bank processing time depends on your payment provider.

5. Chargebacks and abuse

If you believe a charge is incorrect, contact us first so we can investigate. Fraudulent chargebacks, repeated refund abuse, or material Terms violations may lead to suspension of access to unused credits.

6. Taxes and exchange rates

Refund amounts are based on Stripe settlement records. Bank fees, exchange-rate movement, tax handling, and payment-provider timing may affect the final amount or arrival date.

7. Contact

Refund, order, and billing questions can be sent to [email protected].